Returns & Refunds Policy

You have 15 days from the date you receive your order to request a return.

Please note: We are unable to accept returns or exchanges for unwanted gifts or change-of-mind purchases, so we encourage you to choose carefully before placing your order.

If you believe your item is faulty or damaged, you may be eligible for a return.

Return Criteria:

Items must be unused, in original condition, and in their original packaging.

Proof of purchase (such as a receipt or order confirmation) must be provided.

Items Not Eligible for Return:

Gift cards or promotional giveaways

Clearance or final sale items (unless they are faulty or damaged)

Items returned due to change of mind

To initiate a return, please email us at stashsocietynz@gmail.com with your order number and details of the item(s) you'd like to return.

Please be aware that we do not provide return shipping labels. All return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.

Refund Process

Once we receive and inspect your return, we will let you know whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Keep in mind, it may take additional time for your bank or credit card provider to complete the refund.

If it’s been more than 15 business days since your return was approved and you haven't received your refund, please contact us at stashsocietynz@gmail.com

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If any items are damaged, defective, or incorrect, reach out to us right away so we can assess the issue and make it right.